FAQS
E-Mail: Hello@mymane.co
We are an online store, but registered address is: 20-22 Wenlock road, London, N1 7GU
All contact requests will be addressed within 24 hours. You can shop online 24h, every day!
General FAQ's
Is your packaging environmentally friendly?
We take a lot of care about the wellbeing of our planet and strive to do our best continuously as a company, to be sustainable and work ethically.
Our packaging is fully recyclable, including biodegradable components like our packing fillers/nuts that disappear in a blink, run under your tap water!Are your products safe for sensitive skin?
When it comes to hair and skin, 'healthy' is our first, last and middle name! It is of high importance to us that all our products contain 100% natural ingredients. Including our MANE Silk Pillow Case, that is naturally hypoallergenic, so a great solution for sensitive skin!
As natural as it is, everyone's skin tolerance and sensitivity vary, so we can not say every product will be suited for you. We would advise you to read the ingredients/materials and consult a medical professional, should you have any queries.Is there an age limit for the use of your products?
When we say 'natural' we mean it. Our products are free from any toxins or harmful ingredients and include natural goodness. Therefore, safe and welcoming for the whole family to use!
How long will it take for my order to come?
All orders will be dispatched within 1-2 working days of payment receipt, and we will always strive to be as efficient as possible with your special deliveries. Depending on the delivery option you have chosen at checkout, will determine the expected timeframe of delivery. Please refer to our Shipping & returns page for more info.
I haven't received my item. What can I do?
Due to the COVID-19 pandemic, you may experience a delay out of our control, but should this be the case we will be in contact to keep you updated every step of the way.
If you have not received your delivery after 10 working days, please get in contact, and we will be more than happy to assist.
Do you ship overseas?
Yes, we ship worldwide. Postage fees and timeframe will be calculated at checkout, once the address has been input.
Do you accept returns?
Unfortunately, due to the COVID-19 pandemic, we are currently unable to accept any returns for the risk of health and safety, and we take all measures to ensure the safety of our customers and staff at all times.
Should there be another matter with your item beyond your control, please don't hesitate to contact our support team hello@mymane and we will be more than happy to assist further.
Privacy policy explained
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.mymane.co (the “Site”).
Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing you personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioural advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Your rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Minors
The Site is not intended for individuals under the age of 18.
Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at hello@mymane.co or by mail using the details provided below:
My Mane
[Re: Privacy Compliance Officer]
20-22 Wenlock road, London, N1 7GU